Job Details of 10000188 | Sales Consultant - Retail
10000188 | Sales Consultant - Retail
Published Date# 01-02-2025 | Closed Date# 30-04-2025
Bin Hindi Motors (KIA) - Light Vehicle
Job Overview:
Carry out professional Sales and Marketing activities; build rapport and trust with the customers; provide prompt assistance to customers accompanied with hospitality; gather market & product information; prepare necessary sales reports and work documents; maintain excellent connections with customers.
Strong technical writing capabilities and oral communication skills.
Working knowledge of PC and software.
Good attention to details.
Presentation skills.
Effective technical and problem-solving skills.
Commercial awareness.
Technical and Theoretical knowledge.
Duties and Responsibilities:
Manage platform(s) by identifying, investigating, and analyzing product quality/service concerns related to Kia vehicle(s)
Reporting product quality/service concerns through Quality Information Reports (QIRs)
Review data sources such as warranty, Customer Care, and browse social media, and develop action plan for quality improvement as needed
Answer customer calls and prepares vehicles’ service schedules accordingly
Inspect incoming vehicles into the Workshop & customer sites
Guide service Technicians to inspect the machines and prepare the required quotes and follow up with customers & acknowledgement accordingly
Monitoring the machines repair based on complaints by the customer during repair or service operations and proper writing reports on Job cards
Coordinate with Service coordinator to process of opening job cards and machines follow up in the Workshop & outside in field
Coordinate with original machine manufacturer of the complaints and follow up to get solutions as required on the jobs
Perform final inspection on repaired/serviced vehicles to ensure that customer complaints and inquiries were covered by the Workshop in addition to ensuring the cleanliness of the vehicle
Prepare / Advise invoices for the performed jobs at the workshop after closing job cards
Schedule the activities of the machines in workshop which may be delegated to job holder as required
Coordination with Parts & sales dept for quotes & Parts consumption details based on the machine population with the division
Escalation of high priority issues to management for further review
Support Kia and Customer Care with quality advice as needed to prevent comebacks and potential repurchase(s)
Ability to use common engineering measurement tools (ie. micrometres, dial indicators, digital volt ohm meters and oscilloscopes)
Ability to use common service garage equipment (ie. Vehicle lift, alignment equipment, A/C charging station, wheel mount/balance equipment, etc.)
Ability to independently prioritize investigations and work assignments to best meet department and corporate goals and objectives with minimal supervision
Ability to make thorough and accurate assessments as to seriousness of problem conditions with minimal supervision
Design and deliver internal technical training to staff
Organizes program of practical and technical instruction, including demonstrations of skills required in automotive professions
To promote a climate of learning and development in vehicle sales and parts departments
Evaluate performance of participants during and after the training for optimum use of skills and competencies
Train Staff in the importance of accuracy, neatness, efficiency, resourcefulness and good work habits in service department
Should be able to attend various training courses conducted by KIA
Shall be knowledgeable of A.A. Bin Hindi Internal procedures and policies
Perform other duties and responsibility as agreed upon by the Service Centre Division Manager and Job holder