10000189  | Senior Service Engineer & Trainer

Bin Hindi Motors (KIA) - Service Center

Job Overview:

• Perform and supervise service, repair& warranty processes for the vehicles and construction equipment. Lead technical team and manage workshop day to day activities. Perform all activities related to the inspection of the vehicles for repair and service operations. Communicate and coordinate with Workshop, supplier and other divisions in order to process inquiries Inspect and closes job cards and prepare / advise invoices accordingly.
• Capable to conduct trainings for the service department as well as other departments when needed. Will be responsible for the division staff technical training and also should be able to attend various training courses conducted by KIA

Qualification

• Bachelor’s degree in engineering or equivalent experience required

• Minimum experience of +5 Years in similar Fields

• Knowledge in KIA products
• Strong working knowledge of automobile technology, with the ability to perform hands-on diagnostic, mechanical and electrical work on vehicle systems
• Strong analytical approach to problem resolution
• Occasional travel required domestically and/or internationally
• SAS/SQL experience preferred.
• Strong technical writing capabilities and oral communication skills
• Working knowledge of PC and software
• Good attention to details
• Presentation skills
• Effective technical and problem-solving skills
• Commercial awareness
• Technical and Theoretical knowledge

• Manage platform(s) by identifying, investigating, and analyzing product quality/service concerns related to Kia vehicle(s)
• Reporting product quality/service concerns through Quality Information Reports (QIRs)
• Review data sources such as warranty, Customer Care, and browse social media, and develop action plan for quality improvement as needed
• Answer customer calls and prepares vehicles’ service schedules accordingly
• Inspect incoming vehicles into the Workshop & customer sites
• Guide service Technicians to inspect the machines and prepare the required quotes and follow up with customers & acknowledgement accordingly
• Monitoring the machines repair based on complaints by the customer during repair or service operations and proper writing reports on Job cards
• Coordinate with Service coordinator to process of opening job cards and machines follow up in the Workshop & outside in field
• Coordinate with original machine manufacturer of the complaints and follow up to get solutions as required on the jobs
• Perform final inspection on repaired/serviced vehicles to ensure that customer complaints and inquiries were covered by the Workshop in addition to ensuring the cleanliness of the vehicle
• Prepare / Advise invoices for the performed jobs at the workshop after closing job cards
• Schedule the activities of the machines in workshop which may be delegated to job holder as required
• Coordination with Parts & sales dept for quotes & Parts consumption details based on the machine population with the division
• Escalation of high priority issues to management for further review
• Support Kia and Customer Care with quality advice as needed to prevent comebacks and potential repurchase(s)
• Ability to use common engineering measurement tools (ie. micrometres, dial indicators, digital volt ohm meters and oscilloscopes)
• Ability to use common service garage equipment (ie. Vehicle lift, alignment equipment, A/C charging station, wheel mount/balance equipment, etc.)
• Ability to independently prioritize investigations and work assignments to best meet department and corporate goals and objectives with minimal supervision
• Ability to make thorough and accurate assessments as to seriousness of problem conditions with minimal supervision
• Design and deliver internal technical training to staff
• Organizes program of practical and technical instruction, including demonstrations of skills required in automotive professions
• To promote a climate of learning and development in vehicle sales and parts departments
• Evaluate performance of participants during and after the training for optimum use of skills and competencies
• Train Staff in the importance of accuracy, neatness, efficiency, resourcefulness and good work habits in service department
• Should be able to attend various training courses conducted by KIA
• Shall be knowledgeable of A.A. Bin Hindi Internal procedures and policies
• Perform other duties and responsibility as agreed upon by the Service Centre Division Manager and Job holder