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Required Skills
- Knowledge of Light vehicles
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Knowledge of registration, vehicle documentation, insurance, etc.
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Excellent customer focus and good communication skills
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Good knowledge of spoken and written English. Arabic preferable
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Courteous & Honest.
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Ability to work under pressure and with minimum supervision
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Demonstrable initiative, good judgement, and problem-solving skills
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Professional and well-groomed appearance
Duties and Responsibilities
- Receive enquiries from the public either in person or by telephone, take bookings and inform customers of the rental rates charged
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Book customers by entering details into a computer or onto the appropriate form, including type of car, rental period and journey planned.
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Check customers’ identification and driver’s licences, draw up rental agreement and process payments using a computer system
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Arrange for cars to be ready for customers at the rental office or delivered to customers’ hotels or places of business
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Explain the controls of the rental cars to customers and provide them with directions and tourist information when necessary
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Check returned cars to log kilometres travelled and for any damage, enter details on computer and present customers’ final accounts
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Receive payment if necessary and / or return customers’ prepayment
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Note any car problems encountered by customers and follow up with appropriate action
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Process overdue vehicles and collect additional payment
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Arrange for cars to be cleaned and refuelled, ready for the next customer
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Collate all transactions into a daily report and balance cash and till
- Upsell additional items/accessories to customer to generate additional revenue.
- Achieve monthly targets/objectives.
- CES- Customer Experience Survey score to be achieved, minimum aim for 5.0 SCORE.
- Maintain discipline on timings and ensure to wear on daily basis Sixt Uniform regularly.
- Shall be knowledgeable of A.A. Bin Hindi Internal procedures and policies
- Perform other duties and responsibilities as agreed upon by the Retail Sales Manager and GM
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