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Job Ref. #:   10000172

Job Overview:

  • Assist all customers with their rental needs in the branch i.e., deal with rental enquiries, bookings, telephone calls and carry out related paperwork while providing excellent customer care and professional advice.

  • High School Degree.

  • Minimum experience of 1 Year in similar jobs i.e.. Customer service /Hospitality.

Required Skills
  • Knowledge of Light vehicles
  • Knowledge of registration, vehicle documentation, insurance, etc.
  • Excellent customer focus and good communication skills
  • Good knowledge of spoken and written English. Arabic preferable
  • Courteous & Honest.
  • Ability to work under pressure and with minimum supervision
  • Demonstrable initiative, good judgement, and problem-solving skills
  • Professional and well-groomed appearance
Duties and Responsibilities
  • Receive enquiries from the public either in person or by telephone, take bookings and inform customers of the rental rates charged
  • Book customers by entering details into a computer or onto the appropriate form, including type of car, rental period and journey planned.
  • Check customers’ identification and driver’s licences, draw up rental agreement and process payments using a computer system
  • Arrange for cars to be ready for customers at the rental office or delivered to customers’ hotels or places of business
  • Explain the controls of the rental cars to customers and provide them with directions and tourist information when necessary
  • Check returned cars to log kilometres travelled and for any damage, enter details on computer and present customers’ final accounts
  • Receive payment if necessary and / or return customers’ prepayment
  • Note any car problems encountered by customers and follow up with appropriate action
  • Process overdue vehicles and collect additional payment
  • Arrange for cars to be cleaned and refuelled, ready for the next customer
  • Collate all transactions into a daily report and balance cash and till
  • Upsell additional items/accessories to customer to generate additional revenue.
  • Achieve monthly targets/objectives.
  • CES- Customer Experience Survey score to be achieved, minimum aim for 5.0 SCORE.
  • Maintain discipline on timings and ensure to wear on daily basis Sixt Uniform regularly.
  • Shall be knowledgeable of A.A. Bin Hindi Internal procedures and policies
  • Perform other duties and responsibilities as agreed upon by the Retail Sales Manager and GM

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