Duties and Responsibilities

• Receiving the customer and understanding the customer’s requirements.
• Receiving the Insurance documents, verifying and understanding the claim.
• Inspecting and the vehicle and taking proper inventory.
• Open the Vehicle’s receipt notes and record any abnormalities in the body of the incoming vehicle in addition to recording any existing fixtures in the vehicle; take customer acknowledgment accordingly.
• Note on the vehicle receipt note any inquiries required by the customer during repair or service operations.
• Coordinate with Service inspectors and Senior Service Advisor the process of opening job cards and vehicles follow up in the Workshop.
• Order the spare parts that are visibly damaged and assured for replacement approvals from Insurance.
• Prepare Estimates for the repairs / Coordinate with the Estimator for the Estimate preparation.
• Follow up with the Insurance Companies for the vehicle inspection.
• Follow up with Surveyors / Insurance Companies for approvals.
• Coordinate with floor for job commencement on receiving approvals from the Insurance Companies / Surveyors.
• Preparing supplementary estimate if any for the hidden damages’ notices after dismantling.
• Obtaining additional approvals for the Supplementary Estimate.
• Intimating customers on every stage of the work progress of the vehicles.
• Ensuring quality after the repairs are completed.
• Invoice the repair order / deliver the vehicle to the customer.
• Obtain necessary signature on the documents wherever required.
• Maintain all necessary documents related to Insurance Company.

Required Skills

• Excellent communication skills. (English & Arabic)
• Customer-focused, able to understand customer requirements and handle customers’ complaints with hospitality.
• Basic Knowledge of the type of business in Body Shop & repair process.
• Should have an idea about the Insurance claim process and procedures.
• Knowledge of preparing Estimates for accident vehicles & handling Surveyors.
• Knowledge of identifying potential areas to increase revenue in Body Shop.
• Knowledge in promoting Body Shop business.
• Computer Knowledge (Excel / Word / additional if any).